Subject: Tech Support Candidate - Jeeshan Ali Jeeshan
From: Jeeshan Ali Jeeshan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 1 Apr 2022 06:36:48 -0400

| | Tech Support Test

Name | Jeeshan Ali Jeeshan
E-mail | [email-masked]
Phone Number | (110025) 9368234186
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Jasola vihar Shaheen bagh
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Atd powecon Pvt limited | Civil engineer/software development | Today | 16k
Previous Employer 1 | Greenleaf | Web designer | Prev.year | 13k
Previous Employer 2 | Freelance | Web designer | Currently | As per as project

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.clear the connection and restart and write click and inspect the network that your request is mainter or 404
2.run another browser just because of something server is down
3.clear the cache and drop-down the cookies and cache
4.look at the browser link is cleared like http and all that.
5. Change proxy settings
6.DNS cache invalid

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Swipe down from the top of the screen.
2.touch and hold the bluetooth.
3.tap pair new device
4.tap the name what's you want to connect
5.if anything miss then follow the screen instructions.

What according to you makes you a good candidate for customer service or technical support job?

1.people first mindset. Good service reps value human connection just because of customer satisfaction is most important for us.
2.effective listening skills just because of of u are not able to a good listener you cannot be a good Speaker.
3.Problem solving skills
4.flexible and adaptive
5.Good organization skills.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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