Subject: English Language Test - Naincy Deval
From: Naincy Deval <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 1 Apr 2022 02:17:20 -0400

| | Foreign Language Screening Test

Name | Naincy Deval    /  (91) 9528340611    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Mam/Sir,

Thank you for contacting us. As per your request we have fetched the details. Our courier boy visited at your updated address and he reported this address is not available.

We request to reconfirm the address again and any mobile no as well so that courier boy can contact you if he is not able to find the address.
Sorry for the inconveniences mam.

Regards
Naincy

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello sir/mam,

Thank you contacting us. We really apologize for the inconveniences you are facing due to the product.

We request you to please share the picture of that TV cabinet attached with the mail.

We try to help to as soon as possible.
Regards

Naincy

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