Subject: English Language Test - Vasis Edmund
From: Vasis Edmund <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 1 Apr 2022 00:23:55 -0400

| | Foreign Language Screening Test

Name | Vasis Edmund    /  (91) 9560278916    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Mam,

Thank you contacting us.

I have read your concern and it looks like you wanted to know about the order status of your item: Handbag

As per our record, we have sent the item and it has been delivered the day you have placed the order. In any case you did not received the item, I would request you to please send us an confirmation messege with your Name, shipping address, contact number and your order Id. So that we can verify the details and send an replacement for you.

We will be waiting for your response.

Is there anything else we may assist you with, please do let us know.

Thank you for contacting for support system and have nice time ahead.

Best Regards

Vasis Edmund

LiveSalesman

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul

Thank you for contacting our support.

First off, I would like to thank you that your using of website and our support system. We are really greatful to have a member/customer like you.

I apologize for the inconvenience caused to you that you got an defected T.V Cabinet with scratches on it, please don't worry we will be sending you an replacement for you and once the item delivered please do contact us back.

We will sending our agent/technician to install the cabinet without any extra cost as a token of apology for you.

One the installation is done our agent/technician will be pick the defected item.

We would request you to please send us the suitable timing and date to us, so that we contact you to initiate further.

Let us know if anything else we can assist you with,

Best regards,

Vasis Edmund

LiveSalesman

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