Subject: Tech Support Candidate - Anuj Maurya
From: Anuj Maurya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 31 Mar 2022 13:04:19 -0400

| | Tech Support Test

Name | Anuj Maurya
E-mail | [email-masked]
Phone Number | (+91) 7897493361
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Mirzapur
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MacOS
Linux
Networking - basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If i get error these are the procedures i apply
1- Check any error in spelling of website if not then
2- Check for internet connection to workstation if all correct then
3- Check for uploading ,downloading speed of internet by opening any other website if other website are opening then there may be some server down of www.ndtv.com website

Please list the steps to connect a Bluetooth speaker to your mobile phone.

unlock your phone
power on your Bluetooth speaker when it say ready to pair then turn on your mobile Bluetooth and pair with speaker name ,finally it get connected.

What according to you makes you a good candidate for customer service or technical support job? | Excellent command over computer and technical knowledge and easy to convince and good communication with customer
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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