Subject: Tech Support Candidate - shivendra Tiwari
From: shivendra Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 31 Mar 2022 04:18:28 -0400

| | Tech Support Test

Name | shivendra Tiwari
E-mail | [email-masked]
Phone Number | (0755) 9179779687
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Bhopal
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Aegis Customer Support Services Private Limited | SENIOR EXECUTIVE - OPERAT | | 18000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1: check internet connectivity in PC.
Step 2:Clear Browser Cache files.
Step 3: turn off if any VPN Use.
Step 4: Use incognito  Mode.
Step 5: Tray any other Browser.
Step 6: Check  Site is block or not by Antivirus

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1: turn ON Bluetooth in Phone
Step 2: Put Speaker in Bluetooth search MODE ( It depend on device to device as per manual )
Step 3: Device name show in mobile then connect .

What according to you makes you a good candidate for customer service or technical support job? | I have good Technical Knowledge of Electronics Devices and  I tray to Use simplest Way to rectify Customer  problem,
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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