Subject: Tech Support Candidate - Shweta Chaudhary
From: Shweta Chaudhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 30 Mar 2022 14:22:27 -0400

| | Tech Support Test

Name | Shweta Chaudhary
E-mail | [email-masked]
Phone Number | (86305) 95009
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Active Directory, azure, bmc, service now, airwatch

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Genpact | Process Associate | | 32000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Retry the web page or will try in a different browser
Check for errors in the url
Clear the browser history and cache and then try again
Change the DNS servers
Restart the computer
Restart the network

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open settings app
Navigate to connect devices and turn on the Bluetooth
Select to view option
Select pair new device
Look for Bluetooth speaker name and hit connect
Select pair device and then tap the speaker name

What according to you makes you a good candidate for customer service or technical support job?

Detail knowledge about the service
Effective communication skills
Patience to listen user
Good sense of humor
Attention to details skills
Multitasking

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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