Subject: Tech Support Candidate - Gaurav Payal
From: Gaurav Payal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 30 Mar 2022 13:52:42 -0400

| | Tech Support Test

Name | Gaurav Payal
E-mail | [email-masked]
Phone Number | (+91) 9521462145
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida sector 20
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Descriptive while giving a resolution.

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Itronics | Tech. Support | - | 15000
Previous Employer 2 | Samsung process | Tech. Support | - | 17000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

As per the error, I will diagnose the issue.
1) check wherever device is connected to Internet.
2) restart my web browser and also check on another web browser.
3) clear the memory of web browser.
4) reset the settings of web browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps to connect a Bluetooth speaker to mobile phone are:

1) Power on Bluetooth on both the devices i.e. speaker and phone.
2) Make the speaker discoverable by long press the Bluetooth button on the speaker(light blinking fast/ different colour)and search from mobile phone for the speaker.
3) click on the speaker name and both the devices will be connected through blue-tooth connection.
Also,
If the Bluetooth speaker has already been connected earlier then,
1) Power on Bluetooth on both the devices i.e. speaker and phone.
2) Open the Bluetooth menu on your phone and look for the device name(speaker) in previous connected devices and click on it to make a Bluetooth connection between the two.

These are the only two ways to connect a Bluetooth speaker to a mobile phone.

What according to you makes you a good candidate for customer service or technical support job?

My ability to converse with the people is very good and helpful to them to resolve their problems.

Also,
Drafting any mail in which the resolution needs to be provided to customer is very helpful and understanding to customers.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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