Subject: Tech Support Candidate - Harsh Chauhan
From: Harsh Chauhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 30 Mar 2022 13:03:19 -0400

Tech Support
Test

Name

Harsh
Chauhan

E-mail

[email-masked]

Phone Number

(96431) 72455

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

New Delhi

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
MacOS
Networking -
basic
Hardware - Basic

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NTT Data

IT Hepdesk

38000

Previous
Employer 1

Teleperformance

Technical support
associate

19-12-2019

28000

Previous Employer 2

Falcon force

Process
associate

1-12-2019

15000

In your past
experience you have (select all that applies)

Interacted
with International customers on Phone
Interacted with customers over Live
Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

In order
to resolve the issue asked for the relevant infomration so that we can assist
the user accordingly.

1) Which browser you are using?

2) Are you able to access other websites or not?

4) When did you face this issue?

5) Have you tried with different browser?

6) Did you make any changes on your computer?

7) Is it your work computer or home computer?

8) Kindly please clear the cache and cookies and let us know if the issue is
resolved or not.

If the issue persists, please share the screenshot of the error.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1)Switch on the Bluetooth speaker and long
press the Bluetooth button on the device.

2)Switch on Bluetooth on mobile phone. Go to settings in your phone (both
Android and iOS) and select the Bluetooth device.

3) Select the the speaker and pair the device.

What according to you makes you a good candidate
for customer service or technical support job?

Deatiled
information about the services which we offered.

Show the symphaty and empathy to the user.

Asked relevant question to narrow down the issue.

Good listening and communication skills

On a scale of 1 - 5 please rate your fluency in
spoken English

4