Subject: Tech Support Candidate - Naveen Rana
From: Naveen Rana <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 30 Mar 2022 11:35:47 -0400

| | Tech Support Test

Name | Naveen Rana
E-mail | [email-masked]
Phone Number | (+91) 8279657315
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | vikasnagar`
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | 0
Previous Employer 1 | Max Infra | Planning Adminstrator | 10 feb 2022 | 22500
Previous Employer 2 | VCCL | Inventory Administrator | 05 oct 2021 | 20500

In your past experience you have (select all that applies) | Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1-Open a new tab and check whether you are able to load another website or not.
2.if it opens then mainly the reasons could be interruption in connection or if the connection was reset.
3.but if another tab does not opens then try to open a different browser and open that website in it.
4.If not then you should clear your browser cache then again give it a try.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Make Bluetooth device discover able by switching it on.
2.Open Bluetooth in your mobile phone and search for new devices.
3.When you get name of new device(Bluetooth speaker) then select it and allow it to pair with your mobile phone.
4.Now a dialog box will appear saying connection is successful.
5. And now both of your devices are connected.

What according to you makes you a good candidate for customer service or technical support job?

1. I have technical background so i have good analytical and critical thinking skills.
2. I have good communication skills.
3. I like to interact with people which helps me to connect more easily with my customer and then i will provide my best service to my customer.
4.I have patience and have a logical mind .

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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