Subject: Tech Support Candidate - Mithun P
From: Mithun P <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 30 Mar 2022 11:33:36 -0400

| | Tech Support Test

Name | Mithun P
E-mail | [email-masked]
Phone Number | (91) 7025860835
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Bengaluru
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Citrix systems | Network engineer | 10/04/2022 | 30000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

At 1st I will reload the page ,and I also check that other websites is working or not, then I will try reconnecting to the internet provider ,later I will try to close and relaunch the browser ,then I will restart the device, if I can't open the website i will ask my neighbour to connect the website

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the Bluetooth speaker
2. Turn on the Bluetooth on my mobile phone
3. Then pair the Bluetooth speaker with our mobile phone
4. Then click to connect

What according to you makes you a good candidate for customer service or technical support job?

1. Provide secure network to the users
2. To design solutions to specific problems and improve computer performance while continuing to enhance my expertise

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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