Subject: Tech Support Candidate - Akash Yadav
From: Akash Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 30 Mar 2022 10:04:25 -0400

| | Tech Support Test

Name | Akash Yadav
E-mail | [email-masked]
Phone Number | (+91) 8181919389
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Kanpur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | DRC ENTERPRISE | Network Engineer | Immediate joiner | 30000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If i am not Open a website first i try to Check my Network Connectivity Lan Cable properly plug and check Ip config correct with gateway fill in my System or not then ping my gateway from my pc if gateway ping from my pc i check System proxy then contact to Network admin And resolve issue by firewall.
thanku

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly turn on Speaker then turn on your Mobile bluetooth and search Speaker. Affter find speaker paring speaker with Bluetooth then we use it.
What according to you makes you a good candidate for customer service or technical support job? | For Customer service and technical Support always available for Resolve Customer issue with in SLA and listen user problem properly and give reply in as requirmen.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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