Subject: English Language Test - Payal Pandey
From: Payal Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 30 Mar 2022 02:59:18 -0400

| | Foreign Language Screening Test

Name | Payal Pandey    /  (91) 8720860153    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi [CUSTOMER NAME]

I’m so happy to hear you are pleased with [PRODUCT OR SERVICE NAME]. [COMPANY NAME] strives to deliver the best customer experience, and it makes our day to hear we have accomplished that.

We count ourselves lucky to have you as a customer and would be so happy if you could please share your experience on Google or Nextdoor. It’s people like you that inspire us. We also have a pretty great loyalty program if you’d like to be rewarded for your recommendations as well.

We appreciate you.

Thank you again!

[REP]

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi,
Thank you for your email and for bringing this to our attention. I am sorry that you’re disappointed with our TV cabinet Could you please let me know what specific issues you’ve encountered? I’d love to help where I can and pass along your suggestions to our team, but I need just a bit more information before doing so.

I understand how it can be frustrating but just give us atleast one chance If not, I’ll be happy to issue you a refund.

Thank you for your business

Abdul

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