Subject: Tech Support Candidate - Savitigadda Honeydeep
From: Savitigadda Honeydeep <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 30 Mar 2022 01:46:14 -0400

| | Tech Support Test

Name | Savitigadda Honeydeep
E-mail | [email-masked]
Phone Number | (91) 8555044482
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Hyderabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Amazon India | ML Data Associate | July 15 2021 | 23000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First step I would do is refresh the page and if it doesn't work, I'll check with the internet connection.

-If I found there is no problem with the internet, I'll go and clear the cache and reload the page again, most possibly it'll work otherwise I'll close the browser and reopen it again.

- If I found there is a problem with the internet, I'll try to reconnect the internet if still it doesn't work, I'll  turn (Off and On)  the router, if still I'll go with some trouble shooting steps.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Options varies with the Mobile Phones, In general for a smartphone , just we need to swipe down from the top of the display then action menu will be appearing , you can find there an option called bluetooth click on it.
What according to you makes you a good candidate for customer service or technical support job? | Satisfying the customer need, that's what I expect as a customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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