Subject: English Language Test - Ujjwal Rawat
From: Ujjwal Rawat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 30 Mar 2022 01:39:48 -0400

Foreign Language
Screening Test

Name

Ujjwal
Rawat    /  (91) 8375999394    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear customer,

I apologized that you didn't get your order on time. It's our mistake  that
your address is not correctly updated  to couriers company.so that's why order
not reached to you.

I updated your information to couriers company so I tried as soon as possible
you will get your order with in 2 days.

I hope you are  satisfied from our services.

Ujjwal

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
Abdul,

I apologized that you faced bad service from our installation team.I send a
agent  from our company that they will check.

As you said that you notice that you seem scratches on tv cabinet so definitely
we provided new tv cabinet.

I hope you satisfied from our service.

Team box