Subject: English Language Test - Pramila P
From: Pramila P <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 30 Mar 2022 01:23:40 -0400

Foreign Language
Screening Test

Name

Pramila P
/  (91) 8667803739    / [email-masked]

Whats your first
language

English

Based on your
understanding of situation 1 above, assuming you are the customer service
representative, please draft a response to customer's email. Please make sure
that your email is grammatically correct and properly formatted.

Hi Customer,

Regarding your order 123456, We tried to deliver your package with the provided
address.

Our Courier partner claims they were unable to deliver the package since the
address is invalid, if you provide us an updated address we will reinitiate
courier from our end, It will reach you in 7 to 10 days.

Happy shopping with us.

Thanks,

Customer Support Assistant

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Hi Customer,

We understand your concern.

As per company policy before installing the product our installation executive
would have demonstrated and shown product to access any scratch or defects.

But i understand you have found scratch after he leaves your premises.

I will request you to wait for 3 days we will investigate the issue in person
address what can be done accordingly to solve your problem.

Thanks,

Customer support assistant