Subject: Tech Support Candidate - Vishal Gupta
From: Vishal Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 29 Mar 2022 14:08:31 -0400

Tech Support
Test

Name

Vishal
Gupta

E-mail

[email-masked]

Phone Number

(+91) 7252891494

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I live walking distance to office

Where
do you currently live (area)

Noida sector 15

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Linux
Networking - basic
Hardware - Basic
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

NA

NA

NA

Previous Employer 1

NA

NA

NA

NA

Previous
Employer 2

NA

NA

NA

NA

In your past experience you have
(select all that applies)

Did not interact with
customers, supported internal employees

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1. Open a new tab and check to see if you can
load another website like google.com or yahoo.com

(a) If you can open another site, skip down to "problem only happens with
certain sites".

(b) If you can't open another site, continue on the next step.

2. Launch another browser, like internet explorer or Microsoft edge, and try to
open the site you were having problems with.

(a) If the sites works in another browser, see "problem only happens in
Firefox".

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. Swipe down from the top of screen.

2. Touch and hold Bluetooth.

3. Tap pair new device.

4. Tap the name of Bluetooth device you want to pair with your device.

5. Follow only screen options.

What according to you makes you a good candidate
for customer service or technical support job?

Good
customer service means having a through knowledge of your inventory, experience
with your products, and being able to help customers make the best choices for
them.

And I have what it takes to fill the requirements of this job(solve customer
problems and technical problems) by using my excellent skills.

On a
scale of 1 - 5 please rate your fluency in spoken English

4