Subject: Tech Support Candidate - Mehak Sayyeda
From: Mehak Sayyeda <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 29 Mar 2022 07:09:24 -0400

Tech Support
Test

Name

Mehak
Sayyeda

E-mail

[email-masked]

Phone Number

(+91) 9082961786

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I live walking distance to office

Where
do you currently live (area)

Sector-15 Block A Noida,
U.P

Which best describes your Technical Support
capabilities

I don't have Tech Support experience, but I am
confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

Previous Employer 1

NA

Previous
Employer 2

NA

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

1.Check internet connection works.

2.Refresh page.After refreshing page if you get error. So, you can open a new
tab and check to see if you can open another website like www.w3schools.com

3.Check the website is down  for everybody or just me .

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Put the speaker in pairing mode.Touch and hold
bluetooth of mobile phone . Tap Pair new device . If you don't find pair new
device check under available devices or Refresh.

Tap the name of the bluetooth speaker you want to pair with your mobile phone.
Wait for the phone to connect . After connect play whatever you want to
listen.

What according to you makes you a good candidate
for customer service or technical support job?

1.Communication skills

2.Creative problem solving skills

3.Passion for customer service

4.Positive Attitude

5.Strong knowledge of company and its services.

On a scale of 1 - 5 please rate your fluency in
spoken English

4