Subject: English Language Test - Aditya Gupta
From: Aditya Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 29 Mar 2022 06:21:45 -0400

| | Foreign Language Screening Test

Name | Aditya Gupta    /  (+91) 8745987930    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Sir/Mam,
Thank you for contacting abc.com. As I can see, you ordered a hand bag on 15th March 2022 from our store. The order was shipped by us and was handed over to the courier company. However, they failed to locate your address and the order was not delivered. I would request you to update your address as it may not be correct or mail it to us and we will be sharing the same with the courier company. We are sorry for any inconvenience caused to you.
Thanks.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul,
We regret the inconvenience caused to you. We understand your concern and we will do our best to solve it.
We won't be able to refund you but we can replace the cabinet if the damage was considerable. Kindly mail us a picture of the damaged area along with the order number. We will respond within 24 hours after receiving the details. For any queries and clarification, you can ofcourse contact us 24×7.
Thank you for your cooperation.

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