Subject: English Language Test - Garima Bhandari
From: Garima Bhandari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 29 Mar 2022 03:50:26 -0400

| | Foreign Language Screening Test

Name | Garima Bhandari     /  (110095) 8920625311    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Mam,
I'm sorry to inform you that your courier is delayed because of address. Kindly please provide us your correct address and we will dispatch your courier again on time.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Mam,
I am so sorry for the inconvenience. We will replaced it with another one in two or three days. Just trying to figure out the problem what gone wrong.

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