Subject: Tech Support Candidate - Gaurav payal Payal
From: Gaurav payal Payal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 29 Mar 2022 03:14:38 -0400

| | Tech Support Test

Name | Gaurav payal Payal
E-mail | [email-masked]
Phone Number | (+91) 9521462145
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Iteonics | Tech. Support | January | 12k
Previous Employer 1 | Urban company | Support engineer | - | 24k
Previous Employer 2 | Na | Na | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Open the web page with different browser

1) refresh the web page
2) check for the internet connectivity
3) check for privacy settings
4)clear the cache memory of web browser
5)reset browser settings

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Power on the Bluetooth on speaker and phone -> press and hold the Bluetooth button on speaker to search the devices -> search for the device on phone to connect.
What according to you makes you a good candidate for customer service or technical support job? | I have an approach in understanding the problem and provide them the easiest and best solution for their query/problem.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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