Subject: English Language Test - Shalini Chakraborty
From: Shalini Chakraborty <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 29 Mar 2022 02:54:23 -0400

Foreign Language
Screening Test

Name

Shalini
Chakraborty     /  (91) 8130922946
/ [email-masked]

Whats your first
language

English

Based on your
understanding of situation 1 above, assuming you are the customer service
representative, please draft a response to customer's email. Please make sure
that your email is grammatically correct and properly formatted.

Hello Mrs. Smith,

Greetings from Babyshop.com.

Thank you for ordering with us.

We apologise for the delay in delivering your order. Your product no. Bag45673,
handbag (black), was shipped on 15th March 2022 at 1:00pm. It was handed over to
the Blue Dart courier service on 15th March 2022 at 5:00pm.

However, the courier service company stated that the address given for deliver
is incorrect, so we request you to email us the correct address, so that we can
deliver your product as soon as possible.

Thanks&Regards,

Customer Service Desk.

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hello Mr.
Abdul,

Greetings from Homebox Team.

We apologise for the inconvenience caused.

We have registered your complaint. We assure you immediate action on the issue.
We have forwarded your complaint to our escalation team.

As per their update, your unit will be replaced with a brand new one. And it
will be installed within 24 hours from the delivery date.

We are also sending you a gift voucher worth Rs. 250, which you can redeem on
your next purchase.

We hope we were able to ressovle your queries.

Please feel free to contact us for any information.

Thanks&Regards

Customer Service Desk.