Subject: English Language Test - Sushma Singh
From: Sushma Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 29 Mar 2022 02:18:24 -0400

| | Foreign Language Screening Test

Name | Sushma Singh    /  (201009) 8130077985    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | Sir/Ma'am we tried to reach at your location to give you yours order (handbag) unfortunately our delivery boy is unable find your location and contact you. kindly set and check your delivery location again and call on 10 and pick your order.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Shalimar Garden
Mumbai West

1 April 2022

The Manager

TV  Cabinet
Mumbai West
Sir/Ma'am
I had purchased a TV Cabinet from your shop on
26 March. I regret to say that which TV Cabinet  I had received that the Cabinet has too much scratches on it. So I request you the unit to be returned replaced with a new unit or give me my money back.
Regards
XYZ

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