Subject: English Language Test - Pawan Nayal
From: Pawan Nayal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 29 Mar 2022 02:04:03 -0400

| | Foreign Language Screening Test

Name | Pawan Nayal    /  (91) 8700012710    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello ,

Thank you for contacting us . Hope you're doing well.

I can understand your concern .I am really sorry for this inconvenience has caused to you . I have checked your details as I can see our executive have already visit as per your given address but unfortunately the address has been wrong.

However, No need to worries about it . We are
here to help with you .

I would like to request you please gave us to your current address on over the same email.

If you had like to any facing issue while during sending a address please contact us over the call and Email also.

We are here to help with you 24/7.

Thank you for contacting us.

Pawan.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello,

Thank you for contacting us. Hope you're doing well.

I can understand your concern. I am really sorry for the inconvenience has caused to you. However , I have checked with my resources and i would like to inform you no need to worry about it . If screteches are made by our excutive however I escalate this concern with our specialist team . They will reaching out with you regarding this  and your TV will be exchange shortly. However, I would like to request , If you still facing any issue please contact us over the same email and call also .

Thank you for contacting us. We are here to help with you 24/7.

Pawan.

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