Subject: Tech Support Candidate - ASHUTOSH KUMAR
From: ASHUTOSH KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Mar 2022 11:47:38 -0400

| | Tech Support Test

Name | ASHUTOSH KUMAR
E-mail | [email-masked]
Phone Number | (6229) 8789314025
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | New Ashok Nager
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. first check internet connection
2.(not-resolve) then i restart that system
3.check my result  load properly or not
4.(not-resolve) then check website is down for everybody or just for me.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Go to Bluetooth settings.
2.click on pair new device option.
3.list of Bluetooth devices are available.
4.Select your device and pair them after successful pair your device is connected.

What according to you makes you a good candidate for customer service or technical support job? | I believe that everyone starts with a beginning, I need a platform to prove my abilities and skills. On the other hand I'm confident, I know you will have more such candidates but still my confidence is my courage. I know that how to solve technical related issue and how to do troubleshooting.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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