Subject: Tech Support Candidate - Prince Chauhan
From: Prince Chauhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Mar 2022 08:35:33 -0400

| | Tech Support Test

Name | Prince Chauhan
E-mail | [email-masked]
Phone Number | (+91) 8808505738
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida sector 15
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.st we have to check the intetnet connection and speed.
2. Unauthrized error- this error resolve by when the authrized person open the page.
3.URL- check the url is changed or have the old
4.forbidden-this error occurs when a server will not complete a request because a user isn’t allowed to access it.
5.Page not found- this error is one that most people see on a regular basis. A 404 error occurs when a user tries to access a webpage that doesn’t (or no longer) exists.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- Power on the bluetooth speaker
2- swipe the phone screen
3-choose the bluetooth option touch and hold to open
4-swith on the mobile bluetooth and refresh or search the bluetooth device
5- if you found the device click them and again click for pair.
Now your deviceis connected

What according to you makes you a good candidate for customer service or technical support job? | Customer First" is a mantra for any Organisation to suceed in its business. I follow this mantra.  Being responsive with positive attitue, taking accountability & ownership, understanding Customer issues as a partner and providing proactive cost effective and best solutions towards the problems before the Customer realizes would definitely differentiate you from others.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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