Subject: Arabic Language Test - sami abdalrahman
From: sami abdalrahman <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Mar 2022 07:30:35 -0400

Foreign Language
Screening Test

Name

sami
abdalrahman     /  (+91) 9772126772
/ [email-masked]

Whats your first language

Arabic

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Dear
customer

we apologise for the inconveniences and for the late response

We would like to inform you that our courier team tried to deliver the order to
the given address. The courier team report us that there is no response from
your side when they tried to contact you.

Plese provide us the correct address , contact number with more details further
to assist you.

Thank you for contacting us and we are pleasent to help you.

Regards

Customer care

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
customer

We are apologize for the inconveniences.

We see that you are contacting us regarding damage item which you purchased from
our side. Plese provide us photos that shows the scratches on the item.

After proving the photos we will arrange the return process according to our
terms and conditions.

Thank you for contacting us

Regards

Customer care