Subject: Tech Support Candidate - Ritu Balodi
From: Ritu Balodi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Mar 2022 07:15:48 -0400

Tech Support
Test

Name

Ritu
Balodi

E-mail

[email-masked]

Phone Number

(91) 9717012746

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

New Delhi

Which best describes your Technical
Support capabilities

I don't have Tech Support experience, but I
am confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Hardware - Basic

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

NA

NA

NA

Previous Employer 1

R1RCM

Senior Analyst

October
2018

25000

Previous Employer 2

AON

Team member

August
2017

19000

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

First, check if the site is blocked or not. If
not, then check firewal setting in computer. If that is also fine then try to
open website in other browser.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Switch on
the speaker.

Turn on bluetooth in mobile phone.

Search for the bluetooth name.

When required bluetooth is found in mobile then pair it with mobile.

What according to you makes you a good candidate
for customer service or technical support job?

I have
experience in live chat with international customer over phone. As far as
technical knowledge is concerned, for that I am a MCA graduate so I have
technical understandings.

On a scale of 1 - 5 please rate your
fluency in spoken English

3