Subject: English Language Test - Nisha Niwmal
From: Nisha Niwmal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Mar 2022 04:10:34 -0400

| | Foreign Language Screening Test

Name | Nisha Niwmal    /  (110037) 8745005019    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi mam,
Sorry for the inconvenience i can understand your concern. actually your order had Been dispatched by us same day. But as i can see your address was wrong and our courier man didn't find your address because of this your order has been returned to us. I request you to pls share your current address on our email id which is (bodyshop. Com). Then your request will taken our side and your order will be dispatch 24 to 48 hours.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi sir
Sorry for the inconvenience. I can understand your concern. Your requests has taken from our side. Our company will contact you soon and your issue will be resolved within 24 to 48 hours.

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