Subject: Tech Support Candidate - Kiran Mahali
From: Kiran Mahali <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Mar 2022 03:50:31 -0400

| | Tech Support Test

Name | Kiran Mahali
E-mail | [email-masked]
Phone Number | (834001) 9955186942
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ranchi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Nimbus bpo | Process executive | 10 | 7
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will check if it's connected to proper WiFi and then I will refresh the page to reload and even if needed I will reboot the system
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First I need to switch on the speaker then in phone I need to active the Bluetooth then search for a device to connect it and it ask for pairing to connect.

What according to you makes you a good candidate for customer service or technical support job?

I have done graduation in computer science even if I don't excel in CS but I am familiar with subject and also have a basic networking knowledge which is required for this job role.. very much interested in working and learning.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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