Subject: English Language Test - AKANKSHA BANODHA
From: AKANKSHA BANODHA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Mar 2022 03:32:25 -0400

Foreign Language
Screening Test

Name

AKANKSHA
BANODHA    /  (+91) 8929800114    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Good morning,

Greetings from babyshop.com!

Date - 28th March 2022

Dear Customer,

We apologize for inconvenience caused to you.

We are writing this email in regards to the order delivery issue. We would like
to inform you that our courier partner tried to deliver the order to the address
mentioned from your end, but the address is incorrect. We would advise you to
kindly update the correct address using our app, hence the order can be
delivered at the earliest.

Thanking you,

Yours faithfully

Rita,

Babyshop, Customer services team

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Good morning,

Greetings from babyshop.com!

Date - 28th March 2022

Dear Customer,

We apologize for inconvenience caused to you.

We are writing this email in context to the poor service provided by the
installation team.

We would like to inform you as per confirmation from our backend team, we will
replace the unit within two working days and the installation will be done by
our higher experienced workers.

Thanking you,

Yours faithfully

Rita,

Babyshop, Customer services team