Subject: English Language Test - Pawan Kumar
From: Pawan Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Mar 2022 03:26:27 -0400

| | Foreign Language Screening Test

Name | Pawan Kumar    /  (011) 8002374849    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Sir,

Thank you for your interest with us.Sir the order was shippeed from seller end and handed over to courier company same day when order was placed.
The courier tried to deliver the order but the address as per courier was wrong..
So, It&#039;s my request to go to our website and edit your address.
Please reach out to us for any kind of inconvenience. We would be more then happy to help.
Happy Shopping!!

With regard,
Pawan

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

I  really sorry for inconvenience that you are facing.I definitely assist you the best we can possible.
As I can understand your concern that the TV cabinet installation.And the team has installed and it has scratches.
As per your request I would esclate your concern to senior team for review. Please wait for 2 to 3 days.Meanwhile, it&#039;s my request, go to our website and go through the policies.
For further assistance, please reach out to us for any issues.

With regard,
Pawan.

Happy Shopping!!

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