Subject: English Language Test - SANTOSH KUMAR
From: SANTOSH KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Mar 2022 01:56:43 -0400

| | Foreign Language Screening Test

Name | SANTOSH KUMAR     /  (122001) 8809715413    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hey Xyz,
I am really sorry you had to spend time to figuring this out. I understand this must be frustrating for you.
I have relayed this to our product team already. Allow me to get back to you in 2 to 3 hours.
Santosh
March

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,
Thank you so much for reaching out! I am so sorry to hear about the cabinet, I went ahead and sent you out a replacement. Please let me know if there is anything else I can help you out with.Hope you've had a lovely Monday!
With delight,
Santosh

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