Subject: English Language Test - Kusum Sharma
From: Kusum Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Mar 2022 01:53:50 -0400

Foreign Language
Screening Test

Name

Kusum
Sharma    /  (110080) 9315583446
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

A customer
order hand bag from online and when the customer come on our services and
checked their status so as a customer service i have to check everything about
customer. Customer name address if the customer address is incorrect so I have
to inform the customer and make sure to give the resolution to the customer and
make her address correct and delivery her order as soon as possible hi

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi
Abdul

As  I checked here you purchase TV cabinet from last week.

So I would inform you our company team and policy of the brand and use the best
practices. So please don't worry for any thing we will try to give you best
resolution to your problem which you are facing out if the customer is satifiy
so give the resolution and replaced and if customer not satisfied so we have to
give refund and  make sure he satisfied our services.