Subject: Tech Support Candidate - SANTOSH KUMAR
From: SANTOSH KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Mar 2022 01:36:17 -0400

| | Tech Support Test

Name | SANTOSH KUMAR
E-mail | [email-masked]
Phone Number | (122001) 8809715413
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurugram
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Radical minds pvt ltd company | CSA | 17/03/2022 | 20k
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Generally, this error arises due to failing on DNS lookup. In simple terms, DNS is that address that converts the website name to the internet address. But sometimes, even chrome has no clue what to do and thus offers you this error.

Here are some ways to fix the “site can’t be reached” error:

Clear the browser cache
Reset your Google Chrome Browser.
Restarting the DNS client4.
Flushing the DNS cache
Changing the DNS servers.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Pair a Bluetooth speaker
Swipe down from the top of the screen.
Touch and hold Bluetooth .
Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.Tap the name of the Bluetooth device you want to pair with your device.

What according to you makes you a good candidate for customer service or technical support job? | Technical support job. The candidate is willing to go the extra mile for customers. The candidate has the ability to look at a problem from many perspectives. The candidate can work with others to develop a new solution or fix
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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