Subject: Tech Support Candidate - Manender Singh
From: Manender Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Mar 2022 01:13:52 -0400

| | Tech Support Test

Name | Manender Singh
E-mail | [email-masked]
Phone Number | (91) 9068153672
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida sec 20
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL technologies | Noida | N/a | 11000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First we will check the network connectivity.
If network connectivity is there then we can change browser and check.
Then we can try accessing with different available network.
We can try( ping www.ndtv.com) in cmd to check is there is connectivity between machine and website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on bluetooth speaker.
2. Turn on bluetooth of mobile.
3. Then look for the speaker name in the available devices.
4. Select the device and click connect.
5. Speaker is now ready for use.

What according to you makes you a good candidate for customer service or technical support job? | Good troubleshooting knowledge and polite behaviour.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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