Subject: Tech Support Candidate - Praveen Kumar Kumar
From: Praveen Kumar Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Mar 2022 01:10:56 -0400

| | Tech Support Test

Name | Praveen Kumar Kumar
E-mail | [email-masked]
Phone Number | (91) 9368047257
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida sector 49
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
M S Office related

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL TECHNOLOGIES LTD | Associate | 3 months after |
Previous Employer 1 | IMSI pvt ltd | Associat | 12 August |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First checking user network then check proxy settings and reset browser delete all temp files then restart the laptop still same issue then forward to proxy team for the same
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First click on BT option then found Bluetooth then put the password
What according to you makes you a good candidate for customer service or technical support job? | Listen user query properly then handling
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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