Subject: Tech Support Candidate - Mohd Khalid
From: Mohd Khalid <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 27 Mar 2022 06:29:57 -0400

| | Tech Support Test

Name | Mohd Khalid
E-mail | [email-masked]
Phone Number | (+91) 7533853877
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Aligarh U.P
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Linux
SQL,ETL

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tennovate Solutions Pvt Ltd | Production support engineer | NA | 37000
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | As a computer user i will check the internet connection first if it is ok then i will ping the ip address of my server if it also ok then there may be some dns server error and in that case i will inform networking team by raising a p1 ticket on ticketing tools and then they will see it on thier hands and solve it ASAP.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First turn on the bluetooth speaker by button that is fix in that speaker and also turn on the bluetooth of my mobile and search for that particular bluetooth speaker in my list and then connect to it by pairing.
What according to you makes you a good candidate for customer service or technical support job? | I am that type of person who listen the problem of customer carefully and patiently and then analyse it and give them a easy and most suitable solution for their problem
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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