Subject: English Language Test - HARSH CHAUDHARY
From: HARSH CHAUDHARY <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 27 Mar 2022 05:37:56 -0400

| | Foreign Language Screening Test

Name | HARSH CHAUDHARY     /  (91) 8445778553    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

Greetings of the day.

Thank you for connecting with us.

This mail is in regards to your concern raised related to your hand bag order.

With reference to your email, we would like to inform you that we tried to attempt the delivery many times, but could not deliver due to "Customer address unlocatable". However, we have escalated your details with our logistics team to rearrange the delivery at the earliest. You can also track the order by using below link:-

https://pickrr.com./tracking/#?tracking id=13329212xxxx

Further, feel free to write us back on the same mail in case of any further query.

Furthermore, you can reach us at our customer care no. 91 9311xxxx or can ping on our whatsapp no. +9193190xxxx.

Have a great day ahead.

Thanks and Regards,
Harsh
Team babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

Greetings of the day.

Thank you for connecting with us.

This mail is in regards to your concern raised related to your TV Cabinet.

On the basis of your email, we completely understand your concern. Please note that we need to verify the same from our end, our team will arrange a physical verification. This process may take up to 5 working days, hence, we would request your kind coordination in this regard.

Sincerely apologies for the inconvenience.

We have escalated your concern to our concern team within 24 hrs you will receive a complain number from where you can track your complaint status.

Further, you can reach us at our customer care no. 91 931173xxxx.

We, at Homebox make sure to provide the best possible solution to your concern.

Have a great day ahead.

Thanks and Regards,
Harsh
Team Homebox

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