Subject: Arabic Language Test - KAMALELDIN MOHAMED
From: KAMALELDIN MOHAMED <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Mar 2022 11:53:08 -0400

Foreign Language
Screening Test

Name

KAMALELDIN
MOHAMED    /  (122001) 6380959746
/ [email-masked]

Whats your first language

Arabic

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Hello dear
customer

Thank you for contact us.

We sorry for inconvenience and delay of your order

We understand your feeling and we completely award that bad service is not
acceptable and we will immediately sort out the issue.

We would like to inform you we have checked in our system and we found that your
order number (******) is got delayed due of wrong address and our courier team
tried to reached you but the address.

Kindly provide us your address with phone number to update the courier team once
the address updated our team will contact with you as soon as possible.

We appreciate you for your patience and we hope to accept our sincerely
apologize.

Thank you

Customer service

Babyshope

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
customer

Thank you for contact us.

We are sorry for inconvenience that  you have received.

We understand your frustration and we completely award that bad service is not
acceptable and we will immediately sort out the issue, this is not our
experience that we provide to our customers, kindly consider this as rare and we
will assure you that mistake never happen again.

We would to inform you that we will raise your complaint to our concern team and
our team will take the action for replace your item  in your order (*****) with
48hours we request your to wait for our team and they will contact with you.

We appreciate you for your patience and we hope to accept our sincerely
apologize.

Thank you

Customer service

Homebox