Subject: Tech Support Candidate - Vignesh Bojja
From: Vignesh Bojja <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Mar 2022 10:39:57 -0400

| | Tech Support Test

Name | Vignesh Bojja
E-mail | [email-masked]
Phone Number | (0091) 8983674703
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Mumbai
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Brightways realty spaces | Customer relationship manager | | 20000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Checking internet connectivity
2.Close the browser and restart it again
3.Clear the history and cookies and re search again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.click on the settings option in phone
2. Click on bluetooth
3. Pair new device and already save device
4. Click to connect the device which we want to connect
5. Pair it anf enter a code to connect it

What according to you makes you a good candidate for customer service or technical support job? | I decided to go into technical support because I have been fascinated by technology all my life, and I also love working with people. I want to use my technical know-how to directly solve issues customers are having. I want to be the person that makes life easier and more enjoyable for folks who’ve run into a problem.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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