Subject: Tech Support Candidate - Shivam Kumar
From: Shivam Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Mar 2022 09:40:11 -0400

| | Tech Support Test

Name | Shivam Kumar
E-mail | [email-masked]
Phone Number | (91) 8826365637
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Rampur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Concorde solutions | Cloud engineer | November 10 |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with customers over Email
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | To solve that issue, you'll need to clear your browser cache. Clearing cached images and files in Chrome. Click on Clear Data,and that's it. Wait for Chrome to do its thing, and then try to reload the website that was giving you problems.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all you have to open the bluetooth in both phne and the speaker and after that in the phone search the bluetooth name that that was giving of a speaker then click on connect or pair the device and then they both are connected.
What according to you makes you a good candidate for customer service or technical support job? | In my previous job as a cloud engineer i have to talk with my world wide customers through the tickets and then i solve this all kind of problems via a server manager so i think in this job it also go for the world wide customers response and i am familiar with it in my previous job as well.so i think this is the good part that i asset in this job.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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