Subject: Tech Support Candidate - Shivam Tripathi
From: Shivam Tripathi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Mar 2022 08:37:44 -0400

| | Tech Support Test

Name | Shivam Tripathi
E-mail | [email-masked]
Phone Number | (91) 7905557501
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Vasundhara enclave new delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL Technologies | Analyst | | 19437
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check if some other website is loading or not by opening another link in another tab
If the other website is loading then the problem might be with that particular website if the other website is also not loading then we should check our internet connection and try restarting the computer.  Restarting cleares cache we can try revisiting to the website again

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on Bluetooth
Also press and hold the power button of the Bluetooth device to enable pairing
Search for nearby available devices
Once you find your device click on it
Pair option would be promted  click on it
Once the pairing is done we can connect to the Bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job? | Promptly responding to the user reported issues and troubleshooting the issue in order to provide resolution.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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