Subject: Tech Support Candidate - Gourav Mohan Gourav Mohan
From: Gourav Mohan Gourav Mohan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Mar 2022 08:15:04 -0400

| | Tech Support Test

Name | Gourav Mohan Gourav Mohan
E-mail | [email-masked]
Phone Number | (011) 9990173421
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | East Delhi Near ISBT Metro
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Advanced
Speakers & Audio
VoIP
NA

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | GM Analytics Solution | Helpdesk Support Engineer | | 32500
Previous Employer 1 | Progressive infotech pvt ltd | Senior Engineer | | 21000
Previous Employer 2 | Onwards Service Pvt Ltd | FMS Engineer | | 16800

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I will check my internet connection is properly working or not
If problem occurs, then I will check the same website another computer or mobile phone if it's working fine, then i will remove my browser old history (some time cache files makes a problem) then tired it , if again website is not open then i will try with other browser and check weather it's working or not.if again it doesn't work , then i will use my mobile hotspot and use website and mean time I will try hard to find the solution..

Please list the steps to connect a Bluetooth speaker to your mobile phone. | On the speaker - then open Bluetooth in mobile -see the device name which i want to paired, normally I can find the name over the box or book - Paired the device using mobile Bluetooth it will connect when it find the device.
What according to you makes you a good candidate for customer service or technical support job? | I listen carefully customer problem and provide the solution accordingly in very polite and easy way and the same time make the SOP for that particular issue which makes help for my team mates
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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