Subject: Tech Support Candidate - Nikhil Dabas
From: Nikhil Dabas <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Mar 2022 06:29:54 -0400

Tech Support
Test

Name

Nikhil
Dabas

E-mail

[email-masked]

Phone Number

(+91) 8130346521

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Delhi

Which best describes
your Technical Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware -
Basic
Speakers & Audio
VoIP

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

N/A

N/A

N/A

N/A

Previous Employer 1

Bizinnovativ private
limited

Software Engineer

June, 2018

18700

Previous Employer 2

N/A

N/A

N/A

N/A

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

1. I will
make sure the internet connection works.

2. Refresh the page.

3. Open a new tab and check if any another website is loading or not.

4. Make sure  is enabled.

5. I will make sure cookies are enabled.

6. I will clearmy cookies and cache.

7. Check is my browser is up to date.

8. Try a different web browser.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

1. Switch
ON the bluetooth of my mobile device and the speaker.

2. Then make sure both device is in visible mode.

3. Devices will start searching and ask for pairing with each other.

4. I will check the pairing code on my device to make connection with the
bluetooth device.

5. After the successful pairing the devices are ready to use.

What
according to you makes you a good candidate for customer service or technical
support job?

I think my good communication skills and having a
technical experience in past helps me a lot in resolving the queries of
customers and I believe in total customer satisfaction so i can go an extra mile
to provide them complete support.

On a scale of 1 - 5
please rate your fluency in spoken English

4