Subject: Arabic Language Test - Hadi Abou Ghazi
From: Hadi Abou Ghazi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Mar 2022 05:52:14 -0400

Foreign Language
Screening Test

Name

Hadi Abou
Ghazi    /  (+91) 7621904692    / [email-masked]

Whats your first language

Arabic

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear Customer,

Thank you for contacting us,

We would like to apologize for the inconvenience caused to you.

We would like to ask you to provide us your complete address with your valid
contact number so that our courier partner will try to deliver your package as
soon as possible .

Thank you for being pasient,

We look forward to hearing from you.

Regards,

Customer service Team

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Dear Customer,

Thank you for getting in touch with us,

we would like to apologize for the inconveniences caused to you.

We always make sure to deliver our products in perfect condition and high
quality, please consider this as a typical mistake which will not happen again.

Please give us sometime so we can contact concern team and ask them if they can
offer replacement or refund your money.

we are sure  you will be satisfied of the results,

We are here 24/7 to assist you please feel free to contact us anytime you face
any issue.

Thank you for your corporation and understanding.

Regards,

Customer service Team