Subject: English Language Test - Ram Krishna Ojha
From: Ram Krishna Ojha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Mar 2022 05:45:40 -0400

| | Foreign Language Screening Test

Name | Ram Krishna Ojha    /  (0120) 4970608    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Please be informed that we tried to ship the order, however, the address was incorrect, as per the courier services. I would request you to verify the address so that I would try re-deliver the parcel to your current address.  I would also keep your account in my follow-up so that the parcel would be delivered at the correct address.

I would sincerely apologize for any inconvenience caused.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Thank you for contacting Homebox Team.

I apologize for the inconvenience caused to you. I will surely assist you with the best of my knowledge and resources.

We would be happy to replace the TV Cabinet. I would request you to share the serial number of the returning product and the reason for the return so that we can initiate the return.

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