Subject: English Language Test - Shubham Sharma
From: Shubham Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Mar 2022 05:32:14 -0400

Foreign Language
Screening Test

Name

Shubham
Sharma    /  (91) 9816355966    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear Sir/Mam,

This email is regarding your query about order no. *****. We
apologize for the delay in your order. We wanted to let you know that the
courier company XYZ tried reaching you at the address mentioned on the courier,
however the address seems to be not correct. We would request you to please
update the address on your profile and we will make sure your order reaches to
you within 48 hours.

Thanks for being a valued customer, we appreciate your patience.

Best Regards,

Babyshop

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
Abdul,

I apologise for the inconvenience caused to you. I would
request you to please send the pictures of the cabinet so that I can escalate
the same and get that replaced quickly.

Thanks for being a valued customer, we appreciate your
patience.

Kind Regards,

Homebox Team