Subject: Tech Support Candidate - Ankita Patel
From: Ankita Patel <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Mar 2022 04:19:55 -0400

| | Tech Support Test

Name | Ankita Patel
E-mail | [email-masked]
Phone Number | (+91) 9691569767
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Jabalpur(M.P)
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Ms excel ,sql

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Whitehat education technology pvt.ltd | Associate | 01-02-2022 | 21600/-
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Restart My Device
Many basic problems can be solved simply by restarting your device. This clears caches, and forces the device to re-load the program or web page you may be having issue with, rather than use something that may be partially wrong.
2.Make Sure the Internet Connection Works-
Open your browser. In the address bar at the top, type in , then push Enter or Return.
Chrome browser with address entered and highlighted.
Make sure you're able to load Google.com. Once this loads, make sure you're able to search. Type something in the Search box, then select Google Search.
Google home page with search field and Google Search button highlighted.
Make sure search results load properly.
Example Google Search Results
If searching doesn't work, then there's reason to believe that you're not connected to the Internet. Fix the connection issue before proceeding.
3.Check if the Website is Down for Everybody or Just Me-
Open your preferred browser, and visita website checker page, such as "Down for Everyone or Just Me".
Chrome browser with address typed in and highlighted.
Down for Everyone or Just Me
(External)
On the site, type in the website address you're having problems reaching, then then push Enter or Return.

Look at the result from the site, to determine if the site is down.
Site Down
If the result says that "It's not just you!", that means the site is down for everyone.Down for Everyone site check showing site is down for everyone.
Site Up
If the result says that "It's just you.", that means there's a problem with the connection between your computer and the site, but other people can get to the site.Down for everyone site check showing site is up.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1: Pair a Bluetooth accessory
Swipe down from the top of the screen.
Touch and hold Bluetooth .
Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
Tap the name of the Bluetooth device you want to pair with your device.
Follow any on-screen instructions.
Swipe down from the top of the screen.
Make sure Bluetooth is turned on.
Touch and hold Bluetooth .
In the list of paired devices, tap a paired but unconnected device.
When your phone and the Bluetooth device are connected, the device shows as "Connected."

What according to you makes you a good candidate for customer service or technical support job? | I'm confident that I can bring this type of success to this position. I am confident that I am a good fit for this position for several reasons, but most specifically because of my dedication to going above and beyond in a job. I am committed to learning any new skills on my own to succeed in this role.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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