Subject: English Language Test - Paramjeet Singh
From: Paramjeet Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Mar 2022 04:04:54 -0400

| | Foreign Language Screening Test

Name | Paramjeet Singh    /  (335073) 9079216113    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Sir\madam

We tried to reach at your location to give you your ordered handbag, unfortunately, our delivery boy is unable to find your location and contact. You kindly set and check your delivery location again and call on helpline number to pick up your order

Yours faithfully,
Paramjeet

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Sir\madam

We are sorry that you had to face trouble.
There is any defect of any type in your product. You can change it
For more information, you can call our helpline.

Yours faithfully,
Paramjeet

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