Subject: English Language Test - Tushar Dora
From: Tushar Dora <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Mar 2022 03:36:58 -0400

| | Foreign Language Screening Test

Name | Tushar Dora    /  (91) 9149093539    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Mr Sharma
A very good afternoon!!
I hope you have great start to the week!

I am getting back to you about your query that your order has not been delivered to you.  According to our delivery partner, the given address you provided was wrong that's why it caused problem. We are sorry for the inconvenience. Your order is now cancelled.
Your sincerely
Tushar dora

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Mr Sharma
A very good afternoon
I hope you have great start to the week!

I am getting back to you about your query that you have to return your purchase of TV cabinet. Our team will send you a return policy form that you must fill properly and can mail to us. We will contact you as soon as possible!
Sorry for incovinence
Your sincerely
Tushar Dora

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